Consumer Grievance Resolution

Marin County Community Mental Health Services makes every reasonable effort to meet consumers' needs. The consumer's satisfaction with a particular provider or provider organization and with the treatment received is an important indicator of quality. Consumers are advised of the Consumer Resolution Process and given the opportunity to resolve dissatisfaction about any matter or concern she or he may have at any time.

If you have a complaint about the services you have received you can fill out a Grievance/Appeal form and mail it to the Marin Mental Health Plan using a prepaid postage mailer. Grievance/Appeal forms are available at all clinical sites. Your grievance will be logged and you will receive a letter acknowledging its receipt. You may also file a grievance by phone with the Program Manager of the Marin Mental Health Plan at numbers listed above.

Patients' Rights Advocate

Through a contract with Community Action Marin, the Patients’ Rights Advocate, Bill Rhefield, is available to assist mental health clients by explaining their legal rights and offering assistance for those involuntarily committed to treatment. He makes regular rounds at local hospitals and is available for questions and consultations.

Client Accounts

In order to provider the best possible service, Marin County Community Mental Health depends on funding from many different sources, both public and private. Therefore, it is important for clients to let us know whether they have any sort of health care coverage, such as Medi-Cal, Medicare, Kaiser, Blue Cross, or another third party insurance company. We generally ask clients to provide us with insurance and financial information upon intake. If your health coverage or financial situation should change in any way, please contact us as soon as possible at one of the telephone numbers above.