COMPLAINTS
Residents of Marin County who have
experienced difficulties in a business transaction may
wish to contact the Consumer Protection Unit. Individuals
who have observed or been subjected to false, deceptive
or misleading advertising should also report these events
to the Unit.
To complain, you may E-Mail Consumer Protection via
consumer@marincounty.org.
Or, you may print a
complaint form
from this site or
telephone the Consumer Protection Unit at 1 (415)
473-6495 and a complaint form will be mailed to you.
MEDIATION
The Mediation-Inquiry Section of the Consumer
Protection Unit assists consumers and businesses in
finding mutually acceptable solutions to their dispute.
Mediators do not impose decisions or reach verdicts, but
rather help the parties clarify issues and consider
alternate solutions. Mediators may provide information
but cannot counsel the parties as to their legal rights.
Mediation is concluded when an agreement is reached or a
party refuses to participate further.
Consumer-Business Mediation services are available to
all Marin County residents. NO FEES ARE CHARGED.
ENFORCEMENT
All complaints received by the Consumer Protection
Unit are reviewed by the Enforcement Section, regardless
of whether or not the parties participated or reached an
agreement in mediation. If it is determined that further
action is necessary, that action can be an advisory
letter or a meeting to explain the relevant law to the
business that was the subject of the complaint. If a
pattern of unfair or unlawful conduct is discovered a
civil lawsuit or a criminal prosecution may result.
The Enforcement Section works closely with Federal,
State, and local agencies charged with the enforcement of
consumer laws.
Lawsuits or prosecutions by the Enforcement Section
are brought on behalf of the People of the State of
California, not on behalf of individual citizens. These
governmental actions generally seek to enjoin ongoing
violations of law and punish wrong doers, establishing a
fair business environment.
You may contact the District Attorney's Consumer
Protection Unit at:
Office of the District Attorney
Consumer Protection Unit
Hall of Justice, Room 130
San Rafael, California 94903
Telephone: 1 (415) 473-6495
Facsimile: 1 (415) 473-3719
E-Mail:
consumer@marincounty.org
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